The Restorative Service Quality Mark


Restorative practice works. Research shows it delivers better outcomes across schools, care, community and the criminal justice system. Done well, it has the potential to change lives.

The RJC wants to make sure it is always done well so that people harmed by crime and conflict can be confident they'll get a safe, effective service that meets their needs.

The Restorative Service Quality Mark (RSQM) gives the public that confidence. Holding the RSQM is a celebration of the hard work undertaken by organisations offering a restorative service and is the best way of showcasing safe, high quality practice.

What are the benefits of the RSQM?

The RSQM is external recognition of quality restorative practice. The award will help you gain public confidence in the restorative service you offer. It provides proof for commissioners and funders that you provide a quality service.

Achieving the RSQM means that you have been externally accredited against the six Restorative Service Standards. You will receive the RSQM trophy and certificate, and be able to use the logo to help you promote and celebrate your achievement, as well as receiving a range of wider benefits. Once awarded, your RSQM is valid for three years.

How does the RSQM work?

The RSQM is an independent assessment of an organisation's restorative service against the Restorative Service Standards by the leading professional body in the field.

The RSQM is a developmental process. The RJC can help you check whether or not you are ready to apply and if not, build towards the Restorative Service Standards. We will then arrange for your organisation to take the assessment only when you are ready to do so.

The following resources are designed to help you through the RSQM application process. The supporting information document should be read first in order to provide you with the information you need to apply and to guide you through the other documents: 

The RSQM is available to all organisations which offer restorative services across a wide range of sectors, including criminal justice, community-based agencies, care and education.

For a list of the restorative services that have achieved the RSQM, please see our Service Provider Register.